Refund Policy

1. Scope of this Policy

This Refund Policy applies to professional services delivered by AZ12 GROUP LLC under written engagement agreements, including but not limited to Statements of Work ("SOWs"). It supplements, and does not replace, the refund or cancellation terms set out in any applicable SOW.

2. Nature of Services

AZ12 GROUP LLC provides professional consulting services on a custom engagement basis. Each engagement involves the dedication of professional time and expertise to the client, commencing upon execution of the applicable SOW.

3. Non-refundable Fees

Unless otherwise specified in writing, the following fees are non-refundable once the corresponding work has been performed: fees for services rendered, time and materials invoiced for completed work, and pre-approved pass-through expenses.

4. Refundable Situations

4.1 Unearned pre-paid fees

Where an engagement is terminated for convenience in accordance with the applicable Terms and SOW, pre-paid fees corresponding to services not yet rendered shall be refunded on a pro-rata basis.

4.2 Material breach by AZ12 GROUP LLC

In the event of a material breach by AZ12 GROUP LLC that remains uncured within fifteen (15) days of written notice, the client shall be entitled to a refund of pre-paid fees corresponding to services not yet rendered.

5. Milestone and Deposit Payments

Milestone payments and deposits are applied against the total fees specified in the applicable SOW. Upon termination, deposits shall be reconciled against work actually performed; any excess amounts shall be refunded pro-rata, and any shortfall shall be invoiced to the client.

6. Cancellation by Client

6.1 Before commencement of work

The client may cancel prior to the commencement of work and receive a full refund of any amounts paid, less any applicable non-refundable scoping fees specified in the applicable SOW.

6.2 After commencement of work

After work has commenced, cancellation shall result in a pro-rata refund of unearned portions of pre-paid fees, calculated based on work completed as of the cancellation date.

7. Cancellation by AZ12 GROUP LLC

If AZ12 GROUP LLC terminates an engagement for its own convenience, the client shall receive a full refund of any pre-paid fees corresponding to services not yet rendered.

8. Refund Processing

8.1 Method

Refunds shall be processed using the original payment method where practicable.

8.2 Timeline

Approved refunds shall be processed within thirty (30) days of written approval.

9. Chargebacks and Disputes

9.1 Good faith resolution

The client agrees to contact billing@az12group.com prior to initiating any chargeback or payment dispute. The parties shall attempt in good faith to resolve the matter within thirty (30) days.

10. Currency and Fees

Refunds shall be issued in the same currency as the original payment. AZ12 GROUP LLC is not responsible for foreign exchange fluctuations or third-party processing fees.

11. Changes to this Policy

We may update this Refund Policy from time to time. Material updates will take effect as of the effective date posted on az12group.com.

12. Contact

Billing matters: billing@az12group.com